IT Support Engineer

Competitive, dependent on experience

Full time, permanent

Main purpose of the role:

To provide 2nd and 3rd line helpdesk support to clients, assisting them with hardware and software problems via phone, email & remotely.
To implement client IT projects working as part of a team and on your own.

What kind of person are we looking for?

Skills

Sound Cloud skills – practical experience of some or all of the following:
M365 admin (e.g. tenancy creation/set up/licencing), Mobile Device Management, InTune, Conditional
Access, MFA, Azure AD, SharePoint/OneDrive site creation & admin
Data and email migrations to M365 SharePoint/OneDrive
MSP experience servicing multiple clients and technologies
Personal attributes
Good communication, telephone and client facing skills
Personable, service driven, with a sense of humour
Willing to work and continually acquire knowledge necessary to perform tasks and projects

Duties and Responsibilities

We are problem solvers and so much more. We are trusted by our clients to enable, deliver and support them based on our founding principles of Trust, Transparency and the Personal Touch. Our reliability, quality and proactivity are encapsulated in living our moto of Today not Tomorrow.

We build relationships and every interaction matters.

Engaging with clients to provide 1st/2nd & 3rd line technical support;
Taking ownership and resolving support queries via phone, email & remotely.
Managing tickets on our Autotask Service Desk system including carrying out and documenting service
actions & documenting closed calls & resolutions.
Liaising with clients to keep them up-to-date their requests.
Conducting software and hardware auditing and license management projects.
Documenting clients IT infrastructure, in terms of network topology, server & PC hardware, software, networks, firewalls, switches and routers.
Application management and deployment
Management of corporate anti-virus & firewall solutions.
Responsible for patch management for both desktops and servers.
Perform System administration on client infrastructure & servers.
Check client backups and resolving backup issues
Carrying out project work for clients as part of a team or on your own
Proactively identifying opportunities to better enable and secure our clients infrastructure
Knowledge sharing with the team to upskill and support development of the teams technical and client knowledge

Technical skills & attributes desired

Strong working knowledge of Microsoft based operating systems with current experience of :

2+ years general IT support experience
Experience in an IT Support Engineer / 2nd Line Support / 3rd Line Support / Senior IT Support role or similar in an MSP environment. (ITIL desirable)
Microsoft 365 deployments, licencing & feature sets
Experience or knowledge of Microsoft InTune, Conditional Access, Mobile Device Management
Azure Active Directory
Windows Server 2016/2019 & Active Directory
Backup Technologies – cloud and on premises
Windows 10/11
Microsoft Exchange, IIS, Group Policy
Office 365, support, data and mail migrations, installations
Configure, support and maintain WAN and LAN networking, Routers and Firewalls
Configure, support and maintain Spam and Web filters
Configure, support and maintain firewalls, hardware support (PC, Servers and printers)
Configure, support and maintain VPN solutions
Knowledge of virtual desktop/server technologies including VMware, Hyper V & Citrix.

And when the time comes to advance your on-the-job skills further with formal training, we will provide contributions towards training in the products and technologies you’ll be working with.

With flexible working and great benefits including a generous Company pension scheme, minimum 25 days holiday, Hybrid working, Permanent Health Insurance, Life insurance of 4 x salary, Health cash plan to provide cash towards dental and opticians costs, working with RMT Technology has everything you need to build a solid career in IT.